When you stay at a hotel or inn, the person ultimately responsible for your comfort is the hotel and hospitality manager. Overseeing all aspects of hotel operations, the manager coordinates staff and functions so that customers are satisfied with their stays.
Does retraining for this occupation sound interesting to you? Whether you already have had some hotel experience or think it might be a good match, you could improve your skills through further education in hotel management. Online hotel and hospitality management training courses provide one route to progressing in this field.
Career Skills for the Hotel Manager
A career in hotel and hospitality management requires an ability to interact with all kinds of customers and staff, especially when it comes to handling complaints, so it's essential for hotel managers to have customer service and communication skills. The hotel manager can see the big picture while also focusing on details.
The proper management of a hotel is multifaceted. Managers oversee the housekeeping department, financial issues, operational problems, customer complaints, and more. In a leadership role, the manager guides and develops the staff so that they deliver excellent service. Professionals in this occupation also need a solid understanding of business, personnel issues, and the operations of a hotel or other lodging.
Hotel and hospitality managers might also work for motels, special function lodgings, and convention centers. Although somewhat economy-dependent, the forecast for this occupation is good.
Hotel and Hospitality Management Career Advice
If you enjoy customer service and are interested in a leadership role, you might want to retrain as a hotel and hospitality manager. A four-year education is typically preferred by employers. Experience working in the lodging field can be very helpful, and online hotel training courses can supplement practical experience. As people continue to travel for business or pleasure, the hotel industry could be a developing field you might want to consider joining.
- The Education You Want: College graduates who hold degrees in hotel or hospitality management are expected to have better opportunities for jobs at full-service hotels and promotion prospects
- What You Can Expect: Extended work hours, weekend work, and night shifts are frequent
- The Job: Hotel managers direct housekeeping staff, personnel, security, and hire new staff as needed. They also perform administration duties, take care of marketing and sales, and fill in where needed
- You're in Charge: In most instances, hotel managers are on-call and must be available at a moment's notice to come in to work
- Keep Smiling: Since the hotel work environment can get very hectic, especially during vacation times and holidays, the ability to work well under stress and pressure is needed
- Median Salary: In May 2013, the lodging managers earned a median annual salary of $55,810 with top 10% making more than $92,480.
- Top Paying States: Nevada, District of Columbia, New York, Maryland, Rhode Island.
- States with Highest Employment: California, Texas, Florida, North Carolina, Ohio.