Fast Facts: English as a Second Language

Percentage of Americans speaking a language other than English at home: 20%
Number of U.S. residents who speak Spanish at home: 32.2 million
Number of U.S. residents who speak Chinese at home: 2.3 million
Typical salary increase for bilingual workers in customer service jobs: 5-10%
Number of Hispanic-owned businesses in America, as of 2002 Census: 1.6 million

ESL: Improved Career Prospects

Nearly 35 million Americans speak Spanish or Chinese at home. American companies eager to reach these consumers are investing heavily in ESL training programs in order to bring more native speakers into call centers and customer service operations. Upon completing ESL training, many bilingual customer service representatives earn a premium because of their flexibility and their ability to handle different kinds of customer requests.

The number of Hispanic-owned businesses is growing at a record pace, recently passing the number of Chinese-owned businesses in the United States. These two ethnic groups now account for nearly three million small businesses across the country. English language training can play an important role in their success by leveraging customer service, employee relations, and clear communications with overseas suppliers.

ESL Courses Online: English as a Second Language

In today's multicultural society, some people question the relevance of ESL training. Many American businesses have accommodated foreign language speakers by offering customer service and marketing material in Spanish, Chinese, and other languages. ESL training, however, is essential for non-English speakers to truly thrive in American business, education, and political careers.

Online English as a Second Language (ESL) Courses

Today's ESL training programs are more fun and flexible than ever. Students can choose to learn in the mode and in the environment that suits them the best. Online ESL training programs offer the most flexibility, while some students prefer the immersive environment of live classes. Some ESL training programs offer a blend of online classes with occasional live events or virtual chats to round out the social experience.

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